Failure alerting notifies you immediately when a message cannot be sent from your gateway, allowing you to quickly address any potential issues.

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Basic alerting vs Detailed alerting

We offer two levels of Failure Alerting: Basic and Detailed. Both settings will send an instant notification for the first time an error occurs in a 4 hour period. The primary differnce is how frequently you will receive a notification after the initial alert. As shown below, Basic alerting will only notify you once in a four hour period that you should check the Gateway Portal to look into the issue. Detailed alerting will send you additional notifications summarising the alerts of any failures that occured within a 30 minute period.

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Illustrated difference between Basic and Detailed

Diagram showing how Failure Alerting responds with Basic alerting setting vs Detailed alerting
TimeBasicDetailed
09:30 AMIt appears one of your messages failedIt appears one of your messages failed
10:00 AMIt appears 2 of your messages failed
10:30 AMIt appears 1 of your messages failed
12:00 PMIt appears 5 of your messages failed
01:31 PMIt appears one of your messages failedIt appears one of your messages failed

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Configuration

1

Open Settings

In the SBMG portal, click the Settings menu item, then navigate to the Configuration tab.
2

Enable Failure Alerting

Under the Failure Alerts heading, select either the Basic or Detailed option.
3

Save Changes

Click the Save button to apply your changes. The new configuration will be applied to your gateway shortly.
4

Test Your Alerts

We strongly recommend testing this feature to ensure it works as expected.
  1. Ensure your gateway device is logged in and connected to the internet via Wi-Fi.
  2. Enable Airplane Mode on the device.
  3. From the SBMG portal, send a test message to your own number.
The message status in your Dashboard should change to “Failed,” and you should receive a failure alert notification.
5

Disable Airplane Mode

Once you’ve confirmed that alerting is working, disable Airplane Mode on your gateway device to resume normal message sending.
Message stuck in “Pending” status?When you enable Airplane Mode, your device’s Wi-Fi may also turn off automatically. For this test to succeed, your gateway must remain connected to the internet. Most phones allow you to re-enable Wi-Fi while keeping Airplane Mode active.If the issue persists after confirming your internet connection, please contact our support team for assistance.