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Getting Started

If you have a question that do not currently appear on here, please advise us via our: contact page

Q: Do you have a free trial offer?

A: Yes we do. Navigate to our home page and click on the free trial offer at the bottom of the page.

Q: I opened and closed the invite, now I get a page with no credentials. What should I do?

A: Contact our support to resend the invite

Q: When I download the app, I get the message “Unsafe app Blocked”, what should I do?

A: This is a generic warning from Android for apps installed outside of the Google Play Store. Our app requires certain sensitive permissions to function correctly, but it is safe to use. For the best experience, we recommend installing SBMG on a dedicated Android device that can remain connected to power and Wi-Fi. This ensures stable operation and helps separate your SBMG activity from personal communications and other apps, which can improve performance and maintains data privacy.

Q: How do I import contacts from my phone?

A: While direct phone contact syncing isn’t available, you can import contacts via a CSV file on the web. Navigate to: Uploading a CSV for instructions. Additionally, SBMG now integrates with Google Contacts, allowing you to use contacts stored in your Google account. For more details on new features, please check our updates.

Q: I need to do a password reset, how do I go about this?

A: You can reset your password on our login page. Look for the password reset option below the login form. If the issue persists, contact our support

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General

Q: I can send messages from the web portal, but I’m not receiving any inbound messages there. What should I do?

A: It is possible that your phone is having errors, pushing the inbound messages back to us. The device might be experiencing an authentication error in the background. In the Android app’s top right corner you’ll have a menu button that drops down to show settings. To try and resolve:

  • open settings
  • click the log out button
  • close the app from app switcher
  • once you’re logged out and the app has been shutdown you can open it again and sign back in.

This should successfully resolve the issue and messages should start to appear in the web.

Q: Which countries do you operate in?

A: While our main operational focus is Australia and New Zealand (ANZ), our service can technically send internationally and is applicable in other regions too. This list is forever growing, do watch our website or contact our support if you have any questions.

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Billing and Account Management

Q: How would I know to which plan I am subscribed to?

A: Go to Settings, and under the Configuration tab the Plan will be specified under Your Profile

Q: I cannot use Email2SMS, any reason for this?

A: You might be on the Base or Boost plan, as Email2SMS is a Pro plan feature. You will need to upgrade. Please contact support to process the upgrade.

Q: Who do you use as your payment service provider?

A: We partner with Stripe for our payment processing to ensure secure and reliable transactions.

Q: What details do you collect from me, and why?

A: We collect details like your contact details (email; etc); the date you signed up; the plan you subscribed to; etc. These are mostly for billing purposes, but also for us to provide the best service to you possible. Your details are not shared.

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App and Troubleshooting

Q: What are the most recent changes you have made to the app and your product?

A: Some of the most recent changes (for the latest updates, please visit our product changelog):

  • We increased Sending Limits (10x for Base plan; 20x for Boost plan and 33x for Pro plan!)
  • We defined new endpoints on our API
  • We implemented better duplication detection
  • You are now able to see all your messages with a contact in one place (for those on the Boost or Pro plan) via the Chats view function
  • We improved our detailed reporting function
  • We are always making improvements and optimisations in the background to keep things running smooth.

Q: How do I get an improvement or new feature suggestion to you?

A: We really appreciate your suggestions! You can provide those to support, or alternatively, use the feature request option within our web portal’s helpdesk. We will endeavour to keep you in the loop of progress.