> ## Documentation Index
> Fetch the complete documentation index at: https://sbmg.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> This page is here to help you solve the most common problems

## Messages are not sending

### Messages Not Appearing in Reports

**Symptom**
You see “Message sent successfully” in the portal, but the message never shows up on the Reports page.

**Potential Cause**
Newer versions of Android are starting to require apps to be explicitly granted the SMS permission via “Restricted settings.”

**Resolution**

Confirm whether SBMG was given the SMS permission already:

1. Open **Settings** on your Android device.
2. Search for **SBMG** and tap the SBMG app in the results.
3. Tap **Permissions**.
4. If **SMS** is already listed under **Allowed**, you’re done.

If 'Allow' is greyed out and you get this pop-up:

<Columns cols={2}>
  <Card>
    <img src="https://mintcdn.com/jungledrum/xTP9SFuRgIfyzANK/images/allow_toggle_greyed_out.jpg?fit=max&auto=format&n=xTP9SFuRgIfyzANK&q=85&s=cd02413f924c78cf7245827f897b2d33" alt="Screenshot with Allow toggle greyed out" width="1080" height="2400" data-path="images/allow_toggle_greyed_out.jpg" />
  </Card>

  <Card>
    <img src="https://mintcdn.com/jungledrum/xTP9SFuRgIfyzANK/images/denied_access_popup.jpg?fit=max&auto=format&n=xTP9SFuRgIfyzANK&q=85&s=e8b9948dee75ef8ade347ae8413f7a83" alt="Screenshot showing &#x22;App was denied access&#x22; pop-up" width="1080" height="2400" data-path="images/denied_access_popup.jpg" />
  </Card>
</Columns>

1. Go back to the SBMG **App Info** screen.
2. Tap the three-dot menu **(⋮)** in the top right corner.
3. Select **Allow restricted settings** and follow the on-screen instructions.
4. Return to **Permissions**, tap **SMS**, and choose **Allow**.

> If you still don’t see messages in your reports after granting SMS permission, please contact support.
> [Help Desk](https://apishift.atlassian.net/servicedesk/customer/portal/1/group/4/create/3)